/* توجه: فونت وزیر متن با wp_enqueue_style در class-ss-public.php به صورت
   غیرمسدودکننده (non-blocking) بارگذاری می‌شود. */

/* متغیرهای رنگی — پیش‌فرض (تیره) */
:root {
  --ss-primary-1: #8B7CFA;
  --ss-primary-2: #A78BFA;
  --ss-primary-3: #C4B5FD;
  --ss-grad: linear-gradient(135deg, var(--ss-primary-1) 0%, var(--ss-primary-2) 55%, var(--ss-primary-3) 100%);
  --ss-grad-soft: linear-gradient(135deg, rgba(139,124,250,0.20) 0%, rgba(167,139,250,0.10) 100%);
  --ss-bg: #15151F;
  --ss-surface: #1E1E2C;
  --ss-border: rgba(255,255,255,0.09);
  --ss-text-1: #F2F2F7;
  --ss-text-2: #A6A8BF;
  --ss-text-3: #6D6F87;
  --ss-success: #34D399;
  --ss-success-bg: rgba(52,211,153,0.14);
  --ss-warning: #FBBF24;
  --ss-warning-bg: rgba(251,191,36,0.14);
  --ss-danger: #F87171;
  --ss-danger-bg: rgba(248,113,113,0.14);
  --ss-shadow-sm: 0 2px 10px rgba(0,0,0,0.25);
  --ss-shadow-md: 0 8px 26px rgba(0,0,0,0.35);
  --ss-shadow-lg: 0 20px 60px rgba(0,0,0,0.55);
  --ss-shadow-fab: 0 10px 30px rgba(139,124,250,0.35);
  --ss-bubble-bot-bg: #292938;
  --ss-bubble-bot-text: var(--ss-text-1);
  --ss-bubble-user-text: #fff;
}

/* تم روشن — فقط وقتی کلاس .light روی خود ویجت باشد (اسکوپ‌شده، بدون تاثیر بر بقیه سایت) */
.fab-container.light,
.support-widget.light {
  --ss-primary-1: #6D5DF6;
  --ss-primary-2: #8B5CF6;
  --ss-primary-3: #A78BFA;
  --ss-grad: linear-gradient(135deg, var(--ss-primary-1) 0%, var(--ss-primary-2) 55%, var(--ss-primary-3) 100%);
  --ss-grad-soft: linear-gradient(135deg, rgba(109,93,246,0.12) 0%, rgba(139,92,246,0.06) 100%);
  --ss-bg: #F8F9FC;
  --ss-surface: #FFFFFF;
  --ss-border: rgba(17,24,39,0.08);
  --ss-text-1: #191A23;
  --ss-text-2: #5B5F73;
  --ss-text-3: #9A9EB0;
  --ss-success: #22C55E;
  --ss-success-bg: #EAFBF1;
  --ss-warning: #F59E0B;
  --ss-warning-bg: #FEF6E7;
  --ss-danger: #EF4444;
  --ss-danger-bg: #FDECEC;
  --ss-shadow-sm: 0 2px 8px rgba(23,15,80,0.06);
  --ss-shadow-md: 0 8px 24px rgba(23,15,80,0.10);
  --ss-shadow-lg: 0 20px 60px rgba(23,15,80,0.20);
  --ss-shadow-fab: 0 10px 30px rgba(109,93,246,0.45);
  --ss-bubble-bot-bg: var(--ss-bg);
  --ss-bubble-bot-text: var(--ss-text-1);
}

/* انیمیشن‌ها */
@keyframes ss-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(139,124,250,.5); }
  50% { box-shadow: 0 0 0 8px rgba(139,124,250,0); }
}
@keyframes ss-rec-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(239,68,68,.5); }
  50% { box-shadow: 0 0 0 7px rgba(239,68,68,0); }
}
@keyframes ss-slide-up {
  from { opacity: 0; transform: translateY(24px) scale(0.96); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}
@keyframes ss-fade-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}
@keyframes ss-typing {
  0%, 60%, 100% { opacity: .4; transform: translateY(0); }
  30% { opacity: 1; transform: translateY(-4px); }
}
@keyframes ss-pop {
  from { transform: scale(0); }
  to { transform: scale(1); }
}

/* استایل‌های پایه — اسکوپ‌شده با #support-widget و .fab-container تا با سایر بخش‌های سایت تداخل نکند */
#support-widget,
#support-widget *,
.fab-container,
.fab-container * {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

#support-widget,
.fab-container {
  font-family: 'Vazirmatn', -apple-system, sans-serif;
  direction: rtl;
}

/* محافظ صریح اسکرول صفحه اصلی سایت */
html,
body {
  overflow-y: auto !important;
}

.hidden {
  display: none !important;
}

/* ===================================================== */
/* دکمه شناور چت (FAB)                                    */
/* ===================================================== */
.fab-container {
  position: fixed;
  bottom: 28px;
  left: 28px;
  z-index: 9999;
}

.fab-button {
  position: relative;
  width: 62px;
  height: 62px;
  border-radius: 50%;
  background: var(--ss-grad);
  box-shadow: var(--ss-shadow-fab);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform .25s cubic-bezier(.34,1.56,.64,1);
}
.fab-button::before {
  content: '';
  position: absolute;
  inset: 0;
  border-radius: 50%;
  background: var(--ss-primary-2);
  animation: ss-pulse 2.4s ease-out infinite;
  z-index: -1;
}
.fab-button:hover {
  transform: scale(1.07) translateY(-2px);
}

.fab-icon {
  transition: transform .3s ease, opacity .2s ease;
}
#icon-close {
  position: absolute;
}

.fab-badge {
  position: absolute;
  top: -3px;
  right: -3px;
  min-width: 21px;
  height: 21px;
  padding: 0 5px;
  background: var(--ss-danger);
  color: #fff;
  border-radius: 50%;
  border: 3px solid var(--ss-bg, #15151F);
  font-size: 10.5px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  animation: ss-pop .3s cubic-bezier(.34,1.56,.64,1);
  font-family: 'Vazirmatn', sans-serif;
}

/* ===================================================== */
/* پنجره اصلی پشتیبانی                                    */
/* ===================================================== */
.support-widget {
  position: fixed;
  bottom: 100px;
  left: 28px;
  width: 380px;
  height: 600px;
  max-height: calc(100vh - 140px);
  background: var(--ss-surface);
  border-radius: 24px;
  overflow: hidden;
  z-index: 9998;
  display: flex;
  flex-direction: column;
  animation: ss-slide-up .35s cubic-bezier(.2,.9,.25,1.15);
  box-shadow: var(--ss-shadow-lg);
  border: 1px solid var(--ss-border);
}

@media (max-width: 480px) {
  .support-widget {
    left: 12px;
    right: 12px;
    width: auto;
    bottom: 92px;
    height: calc(100vh - 130px);
  }
  .fab-container {
    left: 16px;
    bottom: 16px;
  }
}

/* ---- هدر ---- */
.widget-header {
  background: var(--ss-grad);
  padding: 16px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-shrink: 0;
  position: relative;
}
.widget-header::after {
  content: '';
  position: absolute;
  inset: 0;
  background: radial-gradient(circle at 85% -10%, rgba(255,255,255,0.22), transparent 55%);
  pointer-events: none;
}

.header-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  position: relative;
  z-index: 1;
}

.header-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: rgba(255,255,255,0.22);
  border: 1.5px solid rgba(255,255,255,0.4);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.header-title {
  color: #fff;
  font-size: 14.5px;
  font-weight: 700;
}

.header-actions {
  display: flex;
  gap: 6px;
  position: relative;
  z-index: 1;
}

.action-btn {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: rgba(255,255,255,0.16);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background .2s ease;
}
.action-btn:hover {
  background: rgba(255,255,255,0.28);
}

/* ---- تب‌ها ---- */
.widget-tabs {
  display: flex;
  gap: 4px;
  background: var(--ss-surface);
  padding: 6px;
  margin: -12px 12px 0;
  border-radius: 14px;
  box-shadow: var(--ss-shadow-md);
  position: relative;
  z-index: 2;
  flex-shrink: 0;
}

.tab-item {
  flex: 1;
  text-align: center;
  padding: 9px 4px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
  color: var(--ss-text-2);
  cursor: pointer;
  transition: background .2s ease, color .2s ease;
}
.tab-item.active {
  background: var(--ss-grad-soft);
  color: var(--ss-primary-1);
}

/* ---- بدنه ---- */
.widget-body {
  flex: 1;
  min-height: 0;
  position: relative;
  margin-top: 12px;
  display: flex;
  flex-direction: column;
}

.tab-content {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

/* ===================================================== */
/* چت زنده                                                */
/* ===================================================== */
.live-chat {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 14px 14px 4px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.chat-messages::-webkit-scrollbar { width: 5px; }
.chat-messages::-webkit-scrollbar-thumb { background: var(--ss-border); border-radius: 10px; }

/* پیام مشتری سمت راست، پیام پشتیبانی/ادمین سمت چپ */
.msg-row {
  display: flex;
  gap: 8px;
  max-width: 86%;
  animation: ss-fade-in .25s ease;
}
.msg-row.user {
  align-self: flex-end;
  flex-direction: row-reverse;
}
.msg-row.admin,
.msg-row.system,
.msg-row.ai {
  align-self: flex-start;
}

.msg-avatar {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  flex-shrink: 0;
  background: var(--ss-grad);
  display: flex;
  align-items: center;
  justify-content: center;
}
.msg-avatar svg { width: 12px; height: 12px; color: #fff; }

.msg-bubble {
  padding: 9px 13px;
  border-radius: 13px;
  font-size: 13px;
  line-height: 1.85;
  word-break: break-word;
}
.msg-row.user .msg-bubble {
  background: var(--ss-grad);
  color: var(--ss-bubble-user-text);
  border-bottom-right-radius: 4px;
  box-shadow: 0 4px 14px rgba(109,93,246,0.25);
}
.msg-row.admin .msg-bubble,
.msg-row.system .msg-bubble,
.msg-row.ai .msg-bubble {
  background: var(--ss-bubble-bot-bg);
  color: var(--ss-bubble-bot-text);
  border-bottom-left-radius: 4px;
}

.msg-time {
  font-size: 10px;
  color: var(--ss-text-3);
  margin-top: 3px;
}
.msg-row.user .msg-time { text-align: left; }
.msg-row.admin .msg-time,
.msg-row.system .msg-time,
.msg-row.ai .msg-time { text-align: right; }

/* پیام تصویری */
.msg-image {
  max-width: 190px;
  border-radius: 13px;
  display: block;
  cursor: pointer;
  box-shadow: var(--ss-shadow-sm);
}
.msg-row.user .msg-image { border-bottom-right-radius: 4px; }
.msg-row.admin .msg-image,
.msg-row.ai .msg-image { border-bottom-left-radius: 4px; }

/* پیام صوتی */
.msg-voice {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 8px 11px;
  border-radius: 13px;
  min-width: 170px;
}
.msg-row.user .msg-voice { background: var(--ss-grad); border-bottom-right-radius: 4px; }
.msg-row.admin .msg-voice,
.msg-row.ai .msg-voice { background: var(--ss-bubble-bot-bg); border-bottom-left-radius: 4px; }

.msg-voice-play {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  border: none;
  flex-shrink: 0;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
}
.msg-row.user .msg-voice-play { background: rgba(255,255,255,0.25); color: #fff; }
.msg-row.admin .msg-voice-play,
.msg-row.ai .msg-voice-play { background: var(--ss-grad-soft); color: var(--ss-primary-1); }
.msg-voice-play svg { width: 12px; height: 12px; }

.msg-voice-wave {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 2px;
  height: 20px;
}
.msg-voice-wave span {
  width: 2.5px;
  border-radius: 2px;
  background: currentColor;
  opacity: .65;
}
.msg-row.user .msg-voice-wave { color: #fff; }
.msg-row.admin .msg-voice-wave,
.msg-row.ai .msg-voice-wave { color: var(--ss-primary-2); }

.msg-voice-duration {
  font-size: 10px;
  flex-shrink: 0;
  opacity: .85;
}

/* بازخوانی/بارگذاری */
.chat-loading {
  align-self: center;
  font-size: 11px;
  color: var(--ss-text-3);
  padding: 10px;
}

.typing-row {
  align-self: flex-start;
  display: flex;
  gap: 8px;
}
.typing-bubble {
  display: inline-flex;
  gap: 4px;
  padding: 11px 13px;
  background: var(--ss-bubble-bot-bg);
  border-radius: 13px;
  border-bottom-left-radius: 4px;
}
.typing-bubble span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--ss-primary-2);
  animation: ss-typing 1.2s infinite ease-in-out;
}
.typing-bubble span:nth-child(2) { animation-delay: .15s; }
.typing-bubble span:nth-child(3) { animation-delay: .3s; }

/* پیش‌نمایش پیوست قبل از ارسال */
.attach-preview {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 14px;
  margin: 0 14px;
  border-radius: 12px;
  background: var(--ss-grad-soft);
  border: 1px solid var(--ss-border);
}
.attach-preview img {
  width: 34px;
  height: 34px;
  border-radius: 8px;
  object-fit: cover;
}
.attach-info { flex: 1; min-width: 0; }
.attach-name {
  display: block;
  font-size: 11px;
  font-weight: 600;
  color: var(--ss-text-1);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.attach-size {
  display: block;
  font-size: 10px;
  color: var(--ss-text-3);
}
.attach-remove {
  width: 21px;
  height: 21px;
  border-radius: 50%;
  background: var(--ss-surface);
  color: var(--ss-text-2);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

/* ---- ورودی پیام ---- */
.chat-input-area {
  padding: 10px 12px 12px;
  border-top: 1px solid var(--ss-border);
  flex-shrink: 0;
}

.input-row {
  display: flex;
  align-items: center;
  gap: 6px;
}

.input-btn,
.mic-btn,
.send-btn {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  transition: transform .15s ease, background .2s ease, color .2s ease;
}

.input-btn {
  background: var(--ss-bg);
  color: var(--ss-text-2);
}
.input-btn:hover {
  background: var(--ss-grad-soft);
  color: var(--ss-primary-1);
}

.message-input {
  flex: 1;
  min-width: 0;
  border: 1.5px solid var(--ss-border);
  border-radius: 999px;
  padding: 9px 15px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 12.5px;
  outline: none;
  background: var(--ss-bg);
  color: var(--ss-text-1);
  transition: border-color .2s ease, background .2s ease;
}
.message-input:focus {
  border-color: var(--ss-primary-2);
  background: var(--ss-surface);
}
.message-input::placeholder {
  color: var(--ss-text-3);
}

.mic-wrap {
  position: relative;
  flex-shrink: 0;
}

.mic-btn {
  background: var(--ss-bg);
  color: var(--ss-text-2);
}
.mic-btn:hover {
  background: var(--ss-grad-soft);
  color: var(--ss-primary-1);
}
.mic-btn.recording {
  background: var(--ss-danger);
  color: #fff;
  animation: ss-rec-pulse 1.2s ease-in-out infinite;
}

.send-btn {
  background: var(--ss-grad);
  color: #fff;
}
.send-btn:hover { transform: scale(1.08); }
.send-btn:active { transform: scale(.94); }

/* حباب راهنمای «صدای شما در حال ضبط است» — بالای دکمه میکروفون */
.recording-indicator {
  position: absolute;
  bottom: 44px;
  left: 50%;
  transform: translateX(-50%) translateY(4px);
  background: var(--ss-text-1);
  color: var(--ss-surface);
  padding: 6px 11px;
  border-radius: 999px;
  font-size: 10.5px;
  font-weight: 600;
  white-space: nowrap;
  display: none;
  align-items: center;
  gap: 6px;
  opacity: 0;
  transition: opacity .18s ease, transform .18s ease;
  pointer-events: none;
  z-index: 5;
}
.recording-indicator::after {
  content: '';
  position: absolute;
  top: 100%;
  left: 50%;
  transform: translateX(-50%);
  border: 5px solid transparent;
  border-top-color: var(--ss-text-1);
}
.recording-indicator.show {
  display: flex;
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}
.recording-indicator .rdot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--ss-danger);
  animation: ss-rec-pulse 1s infinite;
  flex-shrink: 0;
}

/* نوار ضبط صدا (موج زنده) — جایگزین اینپوت متن حین ضبط */
.recording-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 1;
  min-width: 0;
  padding: 6px 8px 6px 12px;
  border-radius: 999px;
  background: var(--ss-danger-bg);
  font-size: 11.5px;
  font-weight: 600;
  overflow: hidden;
}
.recording-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--ss-danger);
  animation: ss-rec-pulse 1s infinite;
  flex-shrink: 0;
}
.recording-time {
  font-variant-numeric: tabular-nums;
  color: var(--ss-danger);
  flex-shrink: 0;
}
.recording-wave {
  flex: 1;
  height: 24px;
  display: flex;
  align-items: center;
  gap: 2px;
  overflow: hidden;
}
.recording-wave span {
  width: 2.5px;
  min-height: 3px;
  border-radius: 2px;
  background: var(--ss-danger);
  opacity: .75;
}
.recording-cancel {
  flex-shrink: 0;
  background: none;
  border: none;
  color: var(--ss-danger);
  font-family: 'Vazirmatn', sans-serif;
  font-size: 10.5px;
  font-weight: 700;
  cursor: pointer;
  padding: 6px 6px;
}

/* ===================================================== */
/* سوالات متداول                                          */
/* ===================================================== */
.faq-wrap {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.faq-search {
  margin: 0 14px 10px;
  position: relative;
  flex-shrink: 0;
}
.faq-search svg {
  position: absolute;
  right: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--ss-text-3);
  pointer-events: none;
}
.faq-search input {
  width: 100%;
  padding: 9px 36px 9px 12px;
  border-radius: 999px;
  border: 1.5px solid var(--ss-border);
  background: var(--ss-bg);
  color: var(--ss-text-1);
  font-family: 'Vazirmatn', sans-serif;
  font-size: 12.5px;
  outline: none;
  transition: border-color .2s ease, background .2s ease;
}
.faq-search input:focus {
  border-color: var(--ss-primary-2);
  background: var(--ss-surface);
}

.faq-scroll {
  flex: 1;
  overflow-y: auto;
  padding: 0 14px 14px;
}
.faq-scroll::-webkit-scrollbar { width: 5px; }
.faq-scroll::-webkit-scrollbar-thumb { background: var(--ss-border); border-radius: 10px; }

.faq-card {
  border: 1px solid var(--ss-border);
  border-radius: 11px;
  margin-bottom: 8px;
  padding: 11px 13px;
  background: var(--ss-surface);
  font-size: 12px;
  font-weight: 600;
  color: var(--ss-text-1);
  cursor: pointer;
  transition: border-color .2s ease, box-shadow .2s ease, transform .15s ease;
}
.faq-card:hover {
  border-color: rgba(139,124,250,0.35);
  box-shadow: var(--ss-shadow-sm);
  transform: translateY(-1px);
}

.faq-empty {
  text-align: center;
  padding: 30px 20px;
  color: var(--ss-text-2);
  font-size: 12px;
  line-height: 1.9;
}

/* ===================================================== */
/* تیکت‌ها                                                */
/* ===================================================== */
.ticket-container {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.ticket-view {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  padding: 0 16px 16px;
  overflow-y: auto;
}
.ticket-view::-webkit-scrollbar { width: 5px; }
.ticket-view::-webkit-scrollbar-thumb { background: var(--ss-border); border-radius: 10px; }

/* منوی اصلی — دو دکمه بزرگ */
#ticket-menu {
  justify-content: center;
  gap: 12px;
}

.ticket-menu-header {
  text-align: center;
  margin-bottom: 6px;
}
.ticket-header-icon {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: var(--ss-grad-soft);
  color: var(--ss-primary-1);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 10px;
}
.ticket-menu-header h3 {
  font-size: 14px;
  font-weight: 700;
  color: var(--ss-text-1);
  margin-bottom: 4px;
}
.ticket-desc {
  font-size: 11.5px;
  color: var(--ss-text-2);
  line-height: 1.8;
}
.ticket-desc.text-center { text-align: center; }

.big-btn {
  display: flex;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 14px 15px;
  border-radius: 16px;
  border: 1.5px solid var(--ss-border);
  cursor: pointer;
  background: var(--ss-surface);
  transition: transform .15s ease, box-shadow .2s ease, border-color .2s ease;
}
.big-btn:hover {
  transform: translateY(-2px);
  box-shadow: var(--ss-shadow-md);
}
.big-btn.primary {
  background: var(--ss-grad);
  border-color: transparent;
}

.big-btn-icon {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
}
.big-btn.primary .big-btn-icon { background: rgba(255,255,255,0.22); }
.big-btn:not(.primary) .big-btn-icon { background: var(--ss-grad-soft); color: var(--ss-primary-1); }

.big-btn-text { flex: 1; text-align: right; }
.big-btn-title {
  font-size: 12.5px;
  font-weight: 700;
}
.big-btn.primary .big-btn-title { color: #fff; }
.big-btn:not(.primary) .big-btn-title { color: var(--ss-text-1); }

.big-btn-desc {
  font-size: 10.5px;
  margin-top: 2px;
}
.big-btn.primary .big-btn-desc { color: rgba(255,255,255,0.85); }
.big-btn:not(.primary) .big-btn-desc { color: var(--ss-text-2); }

.big-btn-chevron { flex-shrink: 0; }
.big-btn.primary .big-btn-chevron { color: rgba(255,255,255,0.85); }
.big-btn:not(.primary) .big-btn-chevron { color: var(--ss-text-3); }

/* بازگشت / لینک بازگشت */
.back-link {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 11.5px;
  font-weight: 600;
  color: var(--ss-text-2);
  cursor: pointer;
  padding: 12px 0 10px;
  flex-shrink: 0;
}
.back-link:hover { color: var(--ss-primary-1); }
.back-link svg { transform: scaleX(-1); }

.step-dots {
  display: flex;
  gap: 6px;
  justify-content: center;
  margin-bottom: 14px;
}
.step-dots span {
  width: 18px;
  height: 4px;
  border-radius: 2px;
  background: var(--ss-border);
  transition: background .2s ease, width .2s ease;
}
.step-dots span.active {
  background: var(--ss-grad);
  width: 26px;
}

.ticket-view h3 {
  font-size: 13.5px;
  font-weight: 700;
  color: var(--ss-text-1);
  margin-bottom: 12px;
}

.form-group {
  margin-bottom: 12px;
}
.form-group label {
  display: block;
  font-size: 11px;
  font-weight: 600;
  color: var(--ss-text-2);
  margin-bottom: 5px;
}
.form-group input[type="text"],
.form-group textarea,
.custom-select {
  width: 100%;
  padding: 10px 13px;
  border-radius: 11px;
  border: 1.5px solid var(--ss-border);
  background: var(--ss-bg);
  color: var(--ss-text-1);
  font-family: 'Vazirmatn', sans-serif;
  font-size: 12.5px;
  outline: none;
  transition: border-color .2s ease, background .2s ease;
}
.form-group input[type="text"]:focus,
.form-group textarea:focus,
.custom-select:focus {
  border-color: var(--ss-primary-2);
  background: var(--ss-surface);
}
.form-group textarea {
  resize: vertical;
  min-height: 74px;
  line-height: 1.7;
}
.custom-select { cursor: pointer; }

.ss-form-error {
  background: var(--ss-danger-bg);
  color: var(--ss-danger);
  font-size: 11px;
  font-weight: 600;
  padding: 8px 12px;
  border-radius: 9px;
  margin-bottom: 10px;
  line-height: 1.7;
}

.upload-zone {
  border: 1.5px dashed var(--ss-border);
  border-radius: 12px;
  padding: 14px;
  text-align: center;
  cursor: pointer;
  background: var(--ss-bg);
  transition: border-color .2s ease, background .2s ease;
  margin-bottom: 12px;
}
.upload-zone:hover {
  border-color: var(--ss-primary-2);
  background: var(--ss-grad-soft);
}
.upload-zone svg {
  color: var(--ss-primary-1);
  margin-bottom: 5px;
}
.upload-zone span {
  display: block;
  font-size: 11px;
  color: var(--ss-text-2);
  font-weight: 600;
}
.upload-zone.has-file span {
  color: var(--ss-primary-1);
}

.ss-upload-progress-wrap {
  margin-top: 8px;
  height: 4px;
  border-radius: 2px;
  background: var(--ss-border);
  overflow: hidden;
}
.ss-upload-progress-bar {
  height: 100%;
  width: 0%;
  background: var(--ss-grad);
  transition: width .2s ease;
}

.btn-primary {
  width: 100%;
  padding: 12px;
  border-radius: 999px;
  border: none;
  cursor: pointer;
  background: var(--ss-grad);
  color: #fff;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 12.5px;
  font-weight: 700;
  box-shadow: 0 6px 16px rgba(109,93,246,0.3);
  transition: transform .15s ease, opacity .2s ease;
  flex-shrink: 0;
  margin-top: auto;
}
.btn-primary:hover { transform: translateY(-1px); }
.btn-primary:disabled { opacity: .5; cursor: not-allowed; transform: none; }

/* موفقیت ثبت تیکت */
#ticket-success {
  align-items: center;
  text-align: center;
  justify-content: center;
  gap: 4px;
}
.success-icon-wrap {
  width: 60px;
  height: 60px;
  border-radius: 50%;
  background: var(--ss-success);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 12px;
}
#ticket-success h3 {
  margin-bottom: 6px;
}
.tracking-code-badge {
  display: inline-block;
  background: var(--ss-grad-soft);
  color: var(--ss-primary-1);
  font-weight: 800;
  font-size: 15px;
  letter-spacing: .5px;
  padding: 8px 18px;
  border-radius: 999px;
  margin: 8px 0;
  direction: ltr;
}

/* پیگیری تیکت */
.center-icon {
  display: flex;
  justify-content: center;
  color: var(--ss-primary-1);
  margin: 6px 0 12px;
}

/* لیست تیکت‌ها */
.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 9px;
}
.ticket-list-item {
  border: 1px solid var(--ss-border);
  border-radius: 13px;
  padding: 12px 13px;
  cursor: pointer;
  background: var(--ss-surface);
  transition: box-shadow .2s ease, border-color .2s ease, transform .15s ease;
}
.ticket-list-item:hover {
  box-shadow: var(--ss-shadow-sm);
  border-color: rgba(139,124,250,0.3);
  transform: translateY(-1px);
}
.item-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}
.item-title {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--ss-text-1);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.item-bottom {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 10.5px;
  color: var(--ss-text-3);
  direction: ltr;
  text-align: right;
}

.status-tag {
  font-size: 10px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 999px;
  white-space: nowrap;
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}
.status-tag::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
}
.status-tag.pending { background: var(--ss-warning-bg); color: var(--ss-warning); }
.status-tag.pending::before { background: var(--ss-warning); }
.status-tag.resolved { background: var(--ss-success-bg); color: var(--ss-success); }
.status-tag.resolved::before { background: var(--ss-success); }
.status-tag.closed { background: var(--ss-bg); color: var(--ss-text-2); }
.status-tag.closed::before { background: var(--ss-text-3); }
.status-tag.user_replied { background: var(--ss-grad-soft); color: var(--ss-primary-1); }
.status-tag.user_replied::before { background: var(--ss-primary-1); }

/* جزئیات تیکت */
#ticket-ticketDetail {
  padding-left: 0;
  padding-right: 0;
}
#ticket-ticketDetail .back-link {
  padding-left: 16px;
  padding-right: 16px;
}
.detail-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  padding: 0 16px;
  margin-bottom: 6px;
}
.detail-header h3 {
  margin-bottom: 0;
  font-size: 13px;
}
.detail-meta {
  font-size: 10.5px;
  color: var(--ss-text-3);
  padding: 0 16px;
  margin-bottom: 12px;
  direction: ltr;
  text-align: right;
}

.detail-history {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 0 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 10px;
}
.detail-history::-webkit-scrollbar { width: 5px; }
.detail-history::-webkit-scrollbar-thumb { background: var(--ss-border); border-radius: 10px; }

.detail-msg {
  max-width: 86%;
  padding: 9px 13px;
  border-radius: 13px;
  font-size: 12.5px;
  line-height: 1.85;
}
.detail-msg.user-side {
  align-self: flex-end;
  background: var(--ss-grad);
  color: #fff;
  border-bottom-right-radius: 4px;
}
.detail-msg.support-side {
  align-self: flex-start;
  background: var(--ss-bubble-bot-bg);
  color: var(--ss-bubble-bot-text);
  border-bottom-left-radius: 4px;
}

.ticket-reply-row {
  padding: 0 16px;
  flex-shrink: 0;
}